Booking Policies/ FAQs
How to make an appointment
For an appointment please fill out our appointment request form.
You can
Text us at 323.380.8530
Email at info@laspaonthego.com
We try to accommodate clients as soon as possible but availability depends on location, service, and time and date requested.
Payment
A credit card is required to reserve and secure all appointments.
Payment for services will be applied to the credit card on file after completion of services.
A different form of payment will only be accepted if we are notified before the appointment. The nail techs does not take payment.
All Groups/events/parties require a 50 % deposit. We will collect the deposit 2 weeks prior to the event date, which will go towards the final total.
Appointments are confirmed only once a credit card and/or deposit is received.
Cancellations/Changes of Appointments
Individual Appointments
Cancellation Fee is 50% of the services booked.
To avoid the cancellation fee, client must cancel 48 hours before your appointment start time to avoid a 50% cancellation fee.
Any changes to the services booked, requested less than 24 hours before the appointment start time, will be charged for the original services booked if the new booking's total value is less than the original booking.
We understand that unforeseen circumstances may arise, and we will do our best to be flexible and accommodate reasonable requests whenever possible. However, these policies are in place to ensure fairness to both our clients and our nail technicians.
Group Bookings
For group bookings and events, cancellations must be made at 72 hours before the appointment time to avoid forfeiting the deposit.
Changes to your appointment require a minimum of 72 hours notice before the scheduled time. If you need to make changes after this time and changes are less than original booking, the original service charge will still apply.
Service Hours
Service hours are Monday - Sunday, 10 a.m. to 9 p.m.
Appointments booked outside our normal hours incur an additional after-hours fee. Fee varies depending on start time and end time, starting at $50 an hour.
Services provided during holidays will have a $100 surcharge on top of the service booked.
We try to accommodate last minute appointments, but it is not always possible.
Minimum Service Charge
All in-home services are subject to a minimum service charge of $100, even if the chosen services total less.
Travel fees, if added, are not part of the minimum service charge.
Travel Fees
All traveling fees for our in-home mobile services are included in the service price if you’re located within 10 miles of our main service radius of Studio City.
We travel all over Los Angeles, but travel fees added and will be determined upon making the appointment if you’re outside our main service area.
Travel fees are not part of the minimum service charge.
Deposits
Deposits for events/parties will be due at the time of booking.
Deposits are 50% of your total and will be used toward the balance due at the completion of the event.
Gratuities
Gratuities are not included in the service charge, but are optional and always appreciated.
If you choose to add gratuities, we can add it to your final total when we charge for services.
No Shows/Running Behind
If the technician cannot reach the client, or the client is not at the specified location and/or cannot be serviced for any reason, or health conditions were not disclosed at the time of booking, we reserve the right to:
-Shorten the services
-Refuse service due to undisclosed conditions
-Cancel the appointment after the 15-minute grace period from the scheduled start time.
In such cases, the client will be charged the full amount of the services booked.
We kindly request clients to be mindful of the nail technician(s)time. We allot enough time for service and travel time and they may have other client's scheduled after the appointment, so it's important that they start on time.
If the Nail Tech starts more than 15 minutes after the appointment start time, due to the client running behind, the nail tech may not be able to provide the full scheduled services.
Services may have to be shortened to fit the allotted time and/or canceled and clients will be charged 100% of service.
In case of anticipated lateness, please notify us as soon as possible, and we will try our best to accommodate the adjusted schedule.
If for any reason the nail tech is running late, we will notify the client as soon as possible and your service will not be affected.
Parties/Events
Our service providers will arrive 15-30 minutes in advance to set up.
Please be mindful of the service provider(s) time.
If your service provider(s) are required to stay past the time reserved for you, you will be charged the extra fee for every 15 minutes depending on the package booked.
There is a 15-minute grace period.
Parking Fees
Client is responsible for any fees incurred while providing your services, including but not limited to: parking, valet, tolls.
These fees are added to your service total.
Please be mindful of parking and notify us of any situations/issues we might come into due to all equipment we have to carry.
How Our Mobile Services Works
The nail tech arrives to the clients home/office/event location. Once there they ask the client where they want to receive the services. Any location the client is comfortable with, as long as there is space for the client, the nail tech, and their equipment. Our nail techs bring everything needed to perform the service. We bring towels, tools, bowls, stools, mats, and a variety of polish/gels to choose from. We use disposable single-use nail files, buffers, and pedicure bowl liners that are discarded after each client. We also disinfect all metal implements in hospital grade disinfectant and an autoclave. The only things we ask from the client to provide is seating, outlets, and access to water for the pedicures.
Technicians Experience
We are experienced in servicing and accommodating clients with any health conditions or special needs.
We provided services to clients from children to seniors: with diabetes, ingrown toenails, bed/homebound, mobility issues, chronic to terminal illness, etc. We ensure that the client will receive the service needed and be comfortable, relaxed, and feel pampered.
Why are prices higher than a traditional nail salon?
Our mobile nail services offer high-quality services with the added convenience of coming to you. Our prices reflect the time and effort we put into making our services convenient for you. While our prices may be higher than traditional brick and mortar salons, they are comparable to other mobile nail services, if not lower.
Refusal of Services
L.A. Spa On The Go reserves the right to refuse services if they determine there are any contraindications, medical conditions that were not disclosed at time of reservation or if the client acts inappropriate
This would include conditions such as open wounds, fungus, infectious diseases, excessively thickened toenails. If we arrive and are unable to provide service for any of these reasons, we reserve the right to refuse service and client will still be charged for services.
Refunds/Service Guarantee
Refunds: Please note that once services are rendered, we do not offer refunds. We strive to ensure your satisfaction with our services, and our nail technicians are committed to delivering high-quality results. If you have any concerns about your service, please inform us immediately during the service, and we will do our best to address any issues.
Gel Services Guarantee: We guarantee our gel manicures for a period of two weeks from the date of service. If any issues arise with your gel manicure within this timeframe, we are pleased to offer a complimentary fix to ensure your complete satisfaction.
Regular Polish Services: Services performed with regular polish are complementary to the overall service and are not guaranteed for longevity. The durability of regular polish may vary depending on individual nail conditions and daily activities. While we take utmost care to ensure lasting results, we cannot guarantee the polish's longevity beyond the immediate application.